Privacy Policy

1. Information We Collect

   When you make a booking or transaction with us, we may collect the following personal information:

   • Full Name
   • Contact Information (Email Address and Phone Number)
   • Billing Address
   • Payment Details (via secure payment gateway)
   • Transaction History

2. How We Use Your Information

   We use your information solely for the purposes of providing services and ensuring secure transactions. This includes:

   • Processing payments and generating payment links
   • Confirming and managing your reservations
   • Communicating with you regarding your bookings or inquiries
   • Improving our services and customer experience
   • Complying with legal and regulatory obligations

3. Secure Payment Processing

   We utilize a trusted and secure payment gateway to process transactions. Your payment details are encrypted and handled securely by the payment provider. We do not store your credit/debit card information on our servers.

4. Sharing Your Information

   We do not sell or share your personal information with third parties for marketing purposes. However, we may share information with:

   • Payment gateway providers for processing transactions
   • Legal or regulatory authorities if required by law

5. Data Protection and Security

   We take the security of your information seriously. Measures we implement include:

   • Encryption of sensitive data during transactions
   • Regular updates to our systems to prevent unauthorized access
   • Secure storage of personal information

6. Your Rights

   You have the right to:

   • Access the personal information we hold about you
   • Request corrections to your personal information
   • Opt out of marketing communications (if applicable)
   • Request deletion of your personal data, subject to legal obligations

   To exercise these rights, please contact us using the details listed in Contact Us Section (9)

7. Cookies and Tracking

   Our website may use cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings.

8. Updates to This Policy

   We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with the revised effective date.

9. Contact Us

   If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us:

   Palmwoods Retreat Agri Tourism Centre

   Paud Gaon, Mulshi Road, Pune, Maharashtra 412108
   Email: info@palmwoodsretreat.com
   Phone: 8888806969

By using our services and completing transactions, you agree to this Privacy Policy.